Refund & Cancellation Policy

Last updated: 12 August 2026

BYTEX SOLUTION PTE. LTD. aims to handle refund and cancellation requests fairly and transparently.

Before fulfilment begins

If a customer requests cancellation before a service has started or before an order has entered fulfilment, we will review the request and, where no committed cost has been incurred, may approve a full or partial refund.

After fulfilment begins

For customized, digital or service-based work that has already commenced, refund eligibility depends on the amount of work completed, third-party costs incurred and the specific transaction terms agreed with the customer.

Incorrect or undelivered orders

If an order is materially different from the agreed description or cannot be fulfilled, customers should contact us promptly. Where appropriate, we may provide correction, replacement, re-performance or a refund.

Refund processing

Approved refunds are normally returned to the original payment method. Processing times may vary depending on the payment provider and issuing bank.

How to request a refund

Contact +65 9766 0083 with your name, order or payment reference, purchase date and reason for the request. We may request supporting information to verify the transaction.